6 Ways to Handle Negative Reviews Online

It’s almost 2014, you can’t hide from social media. Whether your brand is there or not, your customers are there, and they’re very chatty. With all this chatter, there’s likely to be some talk that is not so nice, so what do you do? Here are six ways to handle negative reviews:

1) Address it. Don’t sweep it under the rug and act like it’s not there. “Oh give it a few days, no one will remember it” only works in print (sometimes). Online, reviews are there to stay for users to scroll through for years to come. If they see multiple bad reviews and no response from your company, they’re likely to think those reviews are true. Continue reading

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